> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gethinto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportStatus

> Where the team is with this conversation.

Where the team is with this conversation. Every word is the organization's own copy.

## Properties

<ResponseField name={"phase"} type={"\"received\" | \"investigating\" | \"with_team\" | \"replied\" | \"resolved\""} required />

<ResponseField name={"refreshAfterMs"} type={"number"} required>
  The server's hint for the next poll. The runtime clamps it.
</ResponseField>

<ResponseField name={"steps"} type={"SupportStatusStep[]"} required>
  **Type:** <code>[SupportStatusStep](/sdk/conversation/interfaces/SupportStatusStep){"[]"}</code>
</ResponseField>


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